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  • Return requests for the products needs to be initiated within 7 days from the date of delivery.

  • Any breakage-in-transit & lost parcels requests needs to be initiated within 2 days from the date of delivery.

  • Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.

  • No refund is initiated for COD orders.

  • Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.

  • No returns are accepted for any freshly milled grocery and fresh milk items.

  • The refund decision will be made only once the product has reached back to us and after through investigation.


Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

Return Intimation:

You can Email Us at within 7 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:

  • Product , if any, should be in original condition

  • Box should be retained and returned

All products sold on Gwala's A2 are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.


An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

  1. Email us on

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.250 will be charged after order is completed/shipped.

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